Last updated: 14 October 2026
- ABOUT VDM
This website is operated by VDM TELEMATICS LTD (“VDM”, “we”, “us” or “our”).
Company name: VDM TELEMATICS LTD
Company registration number: 16779122
Registered office: 20 Wenlock Road, London, England, N1 7GU
Contact email: support@vdmtelematics.com
These Terms and Conditions govern your access to and use of our website and the purchase of products offered through our online store.
By using this website or placing an order, you agree to these Terms and Conditions, subject to any applicable statutory rights.
- USE OF THIS WEBSITE
You agree to use this website lawfully and responsibly.
You must not attempt to interfere with the website’s security or operation, gain unauthorised access to its systems, or use the website for fraudulent or unlawful purposes.
We reserve the right to take appropriate action against misuse of the website, subject to applicable law.
- PRODUCTS AND AVAILABILITY
We aim to provide accurate product descriptions, specifications, images and availability information.
Product images are provided for illustrative purposes. Actual products may differ in appearance, packaging or included accessories where indicated in the product description.
Product specifications, availability and features may change.
Customers should review the product information carefully before placing an order. If you have questions about compatibility or technical requirements, please contact us before purchasing.
- PRICES AND TAXES
Product prices and the applicable currency are displayed on the relevant product pages and during checkout.
Any applicable taxes, delivery charges and additional costs will be shown before the order is completed, where required.
We take reasonable care to ensure that prices are accurate. If a pricing error is identified, we will contact the customer before proceeding with the affected order.
- ORDERS AND ORDER ACCEPTANCE
When you place an order, you are submitting a request to purchase the selected products.
You will receive an order confirmation acknowledging receipt of your order. This acknowledgement does not necessarily mean that the order has been accepted.
An order will be accepted when we confirm acceptance or otherwise communicate that the order has been accepted.
We may contact you if additional information is required to process an order.
If we cannot fulfil an order, we will notify you and arrange any applicable refund in accordance with the relevant terms and applicable law.
- PAYMENT
Payment must be completed using one of the payment methods made available during checkout.
Payment processing, authorisation and confirmation will depend on the selected payment method and the relevant payment provider.
Orders may be held until payment has been successfully authorised or received, as applicable.
We do not request that customers send complete payment card details by email.
- DELIVERY
Available delivery methods, estimated delivery times and applicable charges will be communicated during the purchasing process.
Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control.
Customers are responsible for providing accurate delivery information.
If a delivery problem occurs, please contact us so that we can investigate and explain the available options.
Nothing in this section limits any delivery or consumer rights that apply under mandatory law.
- DIGITAL PRODUCTS AND SERVICES
If digital products or services are offered, the applicable description will explain what is included and how access, delivery or activation will be provided.
Any specific technical requirements, compatibility limitations, subscription conditions or activation instructions will be communicated in the relevant product information or service agreement.
Where additional terms apply to a particular product or service, those terms should be reviewed before purchase.
- RETURNS, CANCELLATIONS AND REFUNDS
Returns, cancellations and refunds are subject to our Refund and Returns Policy and applicable consumer protection laws.
The relevant product information and return conditions should be reviewed before placing an order.
Nothing in these Terms and Conditions removes or restricts any statutory rights that cannot lawfully be excluded.
- PRODUCT COMPATIBILITY AND INSTALLATION
Customers should check product specifications, supported equipment, connectivity requirements and compatibility information before purchasing.
Where a product requires installation, configuration or connection to a vehicle or other equipment, the applicable instructions and safety requirements must be followed.
Professional installation should be used where required by the product instructions or applicable safety requirements.
Product functionality may depend on compatible hardware, configuration, connectivity, software and other technical conditions.
- CUSTOMER ACCOUNTS
Where an account is available, customers must provide accurate information and take reasonable steps to protect their login credentials.
Customers are responsible for activity carried out through their accounts, except where applicable law provides otherwise.
Please contact us promptly if you believe that your account has been accessed without authorisation.
- INTELLECTUAL PROPERTY
Unless otherwise stated, the content of this website, including text, graphics, product descriptions, logos and other materials, is owned by or licensed to the relevant rights holders.
You may not reproduce, distribute, modify or commercially use website content without the appropriate permission, except where permitted by law.
All trademarks, product names and third-party materials remain the property of their respective owners.
- THIRD-PARTY SERVICES AND LINKS
This website may contain links to third-party websites or use third-party services.
We do not control external websites and are not responsible for their content, policies or availability.
Your use of third-party services may be subject to separate terms and privacy policies.
- WEBSITE AVAILABILITY
We may update, maintain or temporarily suspend parts of this website when necessary.
We take reasonable steps to maintain the website, but we cannot guarantee uninterrupted availability or that every feature will always operate without errors.
Nothing in this section excludes liability where exclusion is not permitted by law.
- LIABILITY AND CONSUMER RIGHTS
We will fulfil our obligations in accordance with applicable law.
Nothing in these Terms and Conditions excludes or limits liability for matters that cannot lawfully be excluded or limited, including any mandatory consumer rights.
Where permitted by law, we are not responsible for losses arising from misuse of products, failure to follow applicable instructions or circumstances outside our reasonable control.
This section does not affect any rights or remedies available to consumers under applicable law.
- PRIVACY AND PERSONAL INFORMATION
Personal information is handled in accordance with our Privacy Policy and applicable data protection legislation.
Please review our Privacy Policy for information about how personal information is collected, used, stored and protected.
- CHANGES TO THESE TERMS
We may update these Terms and Conditions when necessary.
The latest version will be published on this page, together with the applicable update date.
Changes will not remove statutory rights or retrospectively alter an existing agreement where doing so would be unlawful.
- GOVERNING LAW
These Terms and Conditions are intended to be governed by the laws of England and Wales, subject to any mandatory consumer protection laws and rights that apply to the customer.
Any applicable jurisdictional requirements will be observed in accordance with the relevant law.
- CONTACT VDM
For questions about these Terms and Conditions, products or orders, please contact:
VDM TELEMATICS LTD
20 Wenlock Road
London, England, N1 7GU
Email: support@vdmtelematics.com
Website: https://shop.vdmtelematics.com/