VDM TELEMATICS LTD
Last updated: 14 October 2026
- WHO WE ARE
This Privacy Policy explains how VDM TELEMATICS LTD (“VDM”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you visit our website or purchase products through our online store.
Company name: VDM TELEMATICS LTD
Company registration number: 16779122
Registered office: 20 Wenlock Road, London, England, N1 7GU
Website: https://shop.vdmtelematics.com/
Contact email: support@vdmtelematics.com
VDM TELEMATICS LTD is responsible for determining how personal information is used in connection with this online store, subject to applicable data protection laws.
- PERSONAL INFORMATION WE COLLECT
Depending on how you use our website, we may collect the following categories of personal information:
Contact information, including your name, email address, telephone number and other details you provide when contacting us.
Order information, including the products purchased, order history, order number, order status and related communications.
Billing and delivery information, including your billing address, delivery address and information required to process and fulfil an order.
Account information, including your account username, password credentials and account preferences, where you create an account.
Customer service information, including messages, enquiries, complaints and information you provide when requesting assistance.
Technical information, including your IP address, browser type, device information, website activity and technical logs where collected by the website or its service providers.
Cookie information, including information stored on or accessed from your device in accordance with our cookie settings and applicable law.
We only intend to collect personal information that is reasonably necessary for the purposes described in this policy.
- HOW WE USE YOUR PERSONAL INFORMATION
We may use personal information to:
Process, confirm and manage orders.
Arrange delivery and provide information about purchases.
Manage customer accounts and provide account-related services.
Respond to enquiries and provide customer support.
Process eligible returns, refunds and complaints.
Maintain the security, functionality and integrity of our website.
Detect and prevent fraud, unauthorised access and other unlawful activity.
Maintain business, accounting and transaction records.
Meet applicable legal and regulatory obligations.
Send marketing communications where we are legally permitted to do so and, where required, have obtained your consent.
We will not use personal information for purposes that are incompatible with the purposes described in this policy without providing any additional information or obtaining consent where required by law.
- LAWFUL BASES FOR PROCESSING
Where required by applicable data protection law, we process personal information on one or more of the following lawful bases:
Contract: where processing is necessary to enter into or perform a contract with you, including processing an order.
Legal obligation: where processing is necessary to comply with applicable legal or regulatory requirements.
Legitimate interests: where processing is necessary for legitimate business interests, such as website security, fraud prevention, customer service and business administration, provided that these interests do not override your rights and freedoms.
Consent: where you have given consent for a specific purpose, such as certain optional cookies or marketing activities where consent is required.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
- ORDERS AND PAYMENTS
When you place an order, the information required to process and fulfil that order will be used for order administration, customer communication, payment processing and delivery, as applicable.
Payment methods will be made available during checkout.
Payment information may be processed directly by the relevant third-party payment provider. That provider may process your information in accordance with its own privacy policy and applicable terms.
We do not ask customers to send complete payment card details by email.
Once the payment configuration is finalised, the relevant payment provider information will be reflected in the applicable checkout and privacy information.
- WHO WE SHARE PERSONAL INFORMATION WITH
We may share personal information with third parties where necessary for the operation of our business and website.
These may include:
Website hosting and technical service providers that maintain the website and its infrastructure.
E-commerce service providers supporting product listings, shopping carts, orders and account functions.
Payment service providers that process payments and related transactions.
Delivery and logistics providers where necessary to fulfil an order.
Professional advisers, accountants and legal advisers where necessary for legitimate business or legal purposes.
Public authorities, regulators or law enforcement agencies where disclosure is required by law or necessary to protect legal rights.
We limit disclosures to information reasonably necessary for the relevant purpose.
We do not sell personal information to third parties.
- INTERNATIONAL DATA TRANSFERS
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally and applicable law requires safeguards, we will take appropriate steps to ensure that the transfer complies with the relevant data protection requirements.
Further information about applicable safeguards may be requested using the contact details provided in this policy.
- HOW LONG WE KEEP PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, taking account of our legal, accounting, regulatory and operational requirements.
Order and transaction records may be retained for the periods required by applicable law.
Account information may be retained while an account remains active and for any additional period required for legitimate or legal purposes.
Customer support communications may be retained for as long as necessary to resolve enquiries, maintain relevant records and protect our legal interests.
Technical logs and security records may be retained for a limited period appropriate to security, troubleshooting and operational needs.
When personal information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable legal retention requirements.
- COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to support its operation.
Strictly necessary cookies may be used to provide requested website functions, maintain security, manage account sessions and support shopping cart and checkout functionality.
Other cookies, including analytics or advertising cookies, may be used only where applicable consent requirements have been satisfied.
You can manage available cookie preferences through the website’s cookie controls, where provided, and through your browser settings.
Blocking certain cookies may affect website functionality, including account access, shopping cart features or checkout.
We will provide additional information about specific non-essential cookies and their purposes through the applicable cookie information and consent controls.
- MARKETING COMMUNICATIONS
We may send marketing communications where permitted by applicable law.
Where consent is required, we will obtain it before sending the relevant marketing communications.
You may unsubscribe from marketing emails using the unsubscribe mechanism provided in the message or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an order, account or service where necessary.
- DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
Access to personal information is limited where appropriate to people and service providers who require it for legitimate business purposes.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
- YOUR DATA PROTECTION RIGHTS
Depending on the circumstances and applicable law, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of personal information where the legal conditions for deletion are met.
Request restriction of certain processing activities.
Object to processing in circumstances where the law provides this right.
Request the transfer of certain personal information to you or another organisation, where applicable.
Withdraw consent where processing is based on consent.
You may also have the right to complain to the relevant data protection authority.
To exercise your rights, please contact us using the contact details below.
We may need to verify your identity before responding to a request.
Some rights are subject to legal conditions and exemptions, including obligations to retain certain transaction or accounting records.
- THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services.
Those websites operate independently and may have their own privacy policies and data handling practices.
We encourage you to review the privacy information of any third-party website you visit.
- CHILDREN’S PRIVACY
Our online store is intended for customers who are legally able to make purchases under the laws applicable to them.
We do not intentionally seek to collect personal information from children where doing so would be unlawful.
If you believe that a child has provided personal information to us unlawfully, please contact us so that we can review the matter.
- CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in our business, website functionality, service providers or legal requirements.
The latest version will be published on this page with its applicable update date.
Where required by law, we will provide additional notice of material changes.
- CONTACT US
If you have questions about this Privacy Policy, our handling of personal information or your data protection rights, please contact:
VDM TELEMATICS LTD
20 Wenlock Road
London, England, N1 7GU
Email: support@vdmtelematics.com
Website: https://shop.vdmtelematics.com/