VDM TELEMATICS LTD
Last updated: 14 October 2026
- INTRODUCTION
At VDM Telematics, we aim to provide quality products and reliable customer service.
This Refund and Returns Policy explains how to request a return, cancel an order or obtain a refund when purchasing through our online store.
This policy applies to purchases made through shop.vdmtelematics.com and does not affect any statutory rights you may have under applicable consumer protection laws.
- CHANGING YOUR MIND
If you are a consumer purchasing goods online in the United Kingdom, you will generally have the right to cancel your order within 14 days of receiving the goods, subject to applicable legal exceptions.
After notifying us of your decision to cancel, you will generally have a further 14 days to return the goods.
You do not need to provide a reason for cancelling an eligible order.
To exercise your cancellation rights, please contact us at:
Please include your order number and the products you wish to return.
We will provide the appropriate return instructions and destination.
- CONDITION OF RETURNED PRODUCTS
When returning a product, please take reasonable care of it and include any accessories, components and documentation supplied with the original purchase.
You may handle products to the extent necessary to establish their nature, characteristics and functioning, as you would be permitted to do in a shop.
You may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the product, where permitted by law.
Any applicable exceptions to cancellation rights will be explained in accordance with the relevant legal requirements.
- FAULTY, DAMAGED OR INCORRECT PRODUCTS
If you receive a product that is faulty, damaged or different from what you ordered, please contact us as soon as reasonably possible.
Email: support@vdmtelematics.com
Please provide your order number and a description of the issue. Photographs may also help us assess the situation.
We will review your request and explain the appropriate next steps.
Your statutory rights regarding faulty, damaged or incorrectly described products remain unaffected by this policy.
- REFUNDS
When a refund is approved or legally required, it will be processed in accordance with the applicable legal requirements.
Where required, refunds will be issued using the original payment method unless another method is agreed with you.
For eligible cancellations, we will process refunds within the applicable legal time limits.
We may, where permitted by law, withhold a refund until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first.
Any refund of standard delivery charges will be handled in accordance with the applicable legal requirements.
- RETURN SHIPPING COSTS
For eligible cancellations where you have changed your mind, you may be responsible for the direct cost of returning the goods where permitted by law and where the required information was provided before purchase.
For products that are faulty, damaged or incorrectly supplied, return arrangements and costs will be handled in accordance with applicable law.
Please contact us before sending a product back so that we can provide the appropriate instructions.
- EXCEPTIONS
Some products and types of digital content may be excluded from cancellation rights or may be subject to special conditions under applicable law.
Where an exception applies, the relevant information and conditions will be communicated as required before purchase.
Nothing in this section removes any consumer rights that cannot legally be excluded.
- EXCHANGES
If you would like to exchange a product, please contact our support team.
We will review the request and explain the available options, taking into account product availability and any applicable legal rights.
- HOW TO REQUEST A RETURN OR REFUND
To request a return, cancellation or refund, please contact:
VDM Telematics Returns Team
Email: returns@vdmtelematics.com
For general product or order enquiries, contact:
Email: support@vdmtelematics.com
Please include your order number, the product concerned and a brief explanation of your request.
We will respond with the relevant instructions and information.
Please do not send products to an address until we have provided the appropriate return instructions.
- CONTACT INFORMATION
VDM TELEMATICS LTD
Website:
https://shop.vdmtelematics.com/
Returns:
returns@vdmtelematics.com
Customer Support:
support@vdmtelematics.com